![]() Firewall Biometric Authentication Service \ DigitalPersona Authentication Service How It Works (non RDP or Citrix) Assuming the Online Client is installed and browser has ActiveX enabled the behavior is as such: 1.) A reader is plugged into the client machine (this can be a built - in reader or an external re ader). It is important to understand how the software works in order to troubleshoot. Below is a high level overview of the DigitalPersona Online Client and comm unication path with the authentication server. ![]() ![]() ![]() Troubleshooting Steps: Online Client
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